Refund Policy

Last Updated: October 12, 2026

General Policy

EGYmass strives to provide excellent service. This Refund Policy outlines the circumstances under which refunds are available.

Service-Specific Policies

VPS Hosting

Refunds available within 7 days of initial purchase if service was not activated.

Development Services

Refunds considered if project scope was not met according to the initial agreement.

ERP Solutions

Custom refund terms based on project milestones and deliverables.

Refund Process

To request a refund:

  1. Contact our support team with your order details
  2. Explain the reason for the refund request
  3. Wait for evaluation (typically 3-5 business days)
  4. Refunds processed to original payment method within 10 business days

Non-Refundable Items

The following are not eligible for refunds: domain name registrations, third-party licenses, and completed development work.

Exceptions

Refunds may be denied if:

  • Service was actively used beyond the trial period
  • Terms of Service were violated
  • Custom development work was completed as specified
  • Request is made outside the applicable refund period

Refund Inquiries

For refund requests or questions:

📧 Email: support@egymass.com

📱 Phone: +20 103 317 161